Privacy Policy

1. Information We Collect

HelprPass collects information to provide and improve our home service platform:

Account Information

• Name, email address, phone number
• Property details and service preferences
• Payment information (processed securely through Stripe)
• SMS preferences and opt-in status for notifications

Google Calendar Integration

When you connect Google Calendar, we access:

• Your calendar events to sync service appointments
• Basic profile information (name, email) for verification
• Calendar creation and editing permissions for service scheduling

Service Data

• Service requests, appointments, and completion records
• Reviews and ratings
• Communication with service providers

2. How We Use Your Information

• Service Delivery: Match you with qualified service providers
• Calendar Sync: Automatically add confirmed appointments to your Google Calendar
• Communication: Send notifications about service updates and appointments via email and SMS
• SMS Notifications: Send service updates, appointment reminders, and promotional messages (only if opted-in)
• Payment Processing: Process payments securely through Stripe
• Platform Improvement: Analyze usage to enhance our services

SMS Communications

We use SMS messaging for:

• Service appointment confirmations and reminders
• Service completion notifications
• Promotional offers and updates (only with explicit opt-in)
• Account verification and security notifications

You can opt-out of promotional SMS at any time by replying "STOP" or through your account settings.

3. Information Sharing

We share information only as necessary:

• Service Providers: Share relevant details to fulfill service requests
• Payment Processing: Share billing information with Stripe for secure payment processing
• Google Services: Calendar data is shared only with your connected Google Calendar
• Legal Requirements: May disclose information when required by law

We never sell your personal information to third parties.

Phone Number Privacy: Your phone number is never shared with service providers or any third parties. It is used solely for SMS notifications and account verification.

4. Google Calendar Integration

Our Google Calendar integration:

• Only accesses calendars you explicitly authorize
• Creates calendar events only for confirmed service appointments
• Uses industry-standard OAuth 2.0 authentication
• Can be disconnected at any time from your account settings
• Stores minimal credentials necessary for calendar synchronization

5. Data Security

We protect your information through:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

6. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Disconnect Google Calendar integration at any time
• Opt out of non-essential communications
• Request data portability

7. Data Retention

We retain data as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time by contacting us.

8. Third-Party Services

We integrate with trusted third-party services:

• Google Calendar: For appointment synchronization
• Stripe: For secure payment processing
• Google Maps: For address validation and service area mapping
• Twilio: For SMS notifications
• SendGrid: For email communications

Each service has its own privacy policy governing data use.

9. Contact Information

For privacy-related questions or requests:

• Email: privacy@helprpass.com
• Mail: HelprPass Privacy Team, [Your Address]

10. Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes via email or through our platform.